Last updated August 8, 2026.
This Privacy Policy (the “Policy”) applies to Love Power Up, LLC (“Love Power Up,” “We,” “Us,” or “Our”), developer of the Lotte World Adventure Guide app (the “App,” “Service,” or “Services”), and explains how information is handled when You access or use the Services.
As used in this Policy, “Personal Data” means information that identifies, relates to, describes, or could reasonably be linked with an individual, directly or indirectly. “You” or “Your” means the person accessing or using the Services.
The App does not require a user account, and Love Power Up does not operate a backend server or database for the App. Ride plans, entered heights, favorites, selections, and preferences are stored locally on Your device and are not transmitted to or accessible by Love Power Up. Certain third parties, including Apple and Queue Times, may process limited information as described below.
The App is an independent, unofficial companion app. Love Power Up is not affiliated with, associated with, authorized by, endorsed by, sponsored by, or acting on behalf of Lotte World, Lotte World Adventure, Hotel Lotte Co., Ltd., LOTTE Corporation, any of their parents, subsidiaries, affiliates, owners, operators, licensors, employees, or representatives, or any amusement park, attraction, venue, or ticketing provider.
Any park names, attraction names, ride names, logos, characters, trademarks, service marks, trade dress, or other third-party identifiers referenced in or in connection with the App are the property of their respective owners and are used solely for identification, reference, and informational purposes. No ownership, sponsorship, endorsement, partnership, official relationship, or approval is claimed or implied.
Depending on the features You use, the App may store the following information locally on Your device:
This locally stored information is not transmitted to Love Power Up, Queue Times, Lotte World, or any other amusement park or venue. Love Power Up cannot view, retrieve, access, or remotely delete this information.
Local information generally remains on Your device until You change or overwrite it or delete the App. The App does not currently provide a separate account-based or server-based deletion process. To delete the App’s locally stored information, delete the App from Your device.
Depending on Your Apple device settings, operating-system behavior, and Apple’s default backup or device migration features, locally stored App information may be included in a device backup or transferred to another device. Love Power Up does not control or have access to Apple device backups or migration copies. Deleting the App removes its local data from the device on which it is deleted, but copies may remain in backups until those backups are deleted, replaced, or expire according to Apple’s practices and Your settings.
The App may allow You to enter a rider’s height to filter rides using available height-restriction information. The height may relate to You, a child, or another person in Your party. You should enter another person’s height only with appropriate permission.
Entered height information is stored only on Your device. It is not transmitted to Love Power Up, Queue Times, Apple for App analytics, Lotte World, or any park operator. Love Power Up does not use height information for advertising, behavioral profiling, medical analysis, or any eligibility decision other than providing the requested on-device ride filter.
The App obtains certain ride, attraction, operating-status, and wait-time information from the Queue Times service operated by Queue Times Limited (“Queue Times”). Requests are sent directly from Your device to Queue Times. Love Power Up does not operate an intermediary server for these requests.
The App sends only the park identifier or ride identifier needed to request the applicable information. The App does not send Your entered height, ride plan, favorites, personal selections, or other locally stored information to Queue Times.
As with ordinary internet communications, Queue Times and network-service providers may automatically receive technical information associated with a request, such as Your IP address, the date and time of the request, requested endpoint, browser or client information, and security or diagnostic information. Queue Times controls its own collection, use, retention, and disclosure of that information. Please review the Queue Times Privacy Policy for additional information.
Ride and wait-time data provided by Queue Times may be delayed, unavailable, incomplete, or inaccurate. Queue Times is an independent third party and is not operated or controlled by Love Power Up.
The App may offer limited free access, one-time passes, and an automatically renewing monthly subscription. Purchases are processed by Apple through the App Store and StoreKit. Love Power Up does not receive or store Your full payment-card number, bank-account information, Apple Account password, or complete payment credentials.
The App may access transaction and entitlement information made available through StoreKit on Your device, including a product identifier, transaction identifier, purchase date, expiration date, current entitlement status, renewal status, cancellation or revocation status, and information needed to unlock or restore paid access. The App uses this information to determine whether paid features should be available and to restore eligible purchases.
Active purchases and access periods are restored solely through Apple StoreKit. Love Power Up does not operate a separate backend database that stores purchase records or links transactions to a user account. Apple may separately provide Love Power Up with aggregated or limited sales, proceeds, subscription, and transaction reports through App Store Connect for business, accounting, fraud prevention, and legal purposes.
Apple processes purchase and App Store information under its own privacy policies and terms. Your use of the App Store and StoreKit is subject to Apple’s applicable terms and privacy practices.
Love Power Up does not integrate third-party analytics, advertising, attribution, or crash-reporting SDKs in the App. We may use analytics and reporting made available by Apple through App Store Connect.
App Store Connect may provide Love Power Up with aggregated information concerning downloads, redownloads, installations, deletions, sessions, crashes, performance, purchases, subscriptions, App Store storefronts, territories, device categories, operating-system versions, and similar App performance information. Certain usage and diagnostics information is available only from users who have chosen to share analytics or diagnostics with Apple and developers. Apple applies privacy protections and may withhold low-volume information.
Love Power Up does not use App Store Connect analytics to identify individual users, track users across apps or websites, or create advertising profiles.
The App may offer optional notifications or alerts concerning rides, wait times, ride plans, paid access, App updates, or other operational information. The App will request Your permission before sending notifications where required by the operating system. You can disable notifications through Your device settings.
Notifications may be generated locally on Your device and/or delivered using Apple Push Notification service (“APNs”). If APNs is used, Apple may assign and process a device token and related delivery information to route notifications to Your device. Love Power Up does not maintain user accounts or a separate backend database that links notification tokens with names, email addresses, ride plans, heights, or other locally stored information.
Apple controls its own processing of information through APNs under Apple’s applicable terms and privacy practices.
If You contact Us by email, We may collect the information You choose to provide, such as Your email address, name, message, screenshots, purchase details, device information, or other information included in Your request. Please do not send passwords, full payment-card information, government identification numbers, medical records, or other highly sensitive information.
We use support communications to respond to Your request, troubleshoot problems, verify purchases where appropriate, maintain business records, protect the Services, resolve disputes, and comply with legal obligations.
The App does not request access to or collect Your device’s precise location, GPS data, or continuous location information. The App does not use location services to track Your movement within or outside an amusement park.
Third parties that receive ordinary internet requests, including Queue Times, Apple, and network providers, may receive an IP address that can sometimes indicate an approximate general location. Love Power Up does not use this information to track Your physical movement or determine Your precise location.
The App does not display third-party advertising, include advertising or attribution SDKs, or engage in cross-app or cross-website behavioral tracking. Love Power Up does not sell Your Personal Data and does not share Personal Data for cross-context behavioral advertising.
The native App does not use advertising cookies. Third-party websites opened through links in the App may use cookies or other technologies under their own privacy policies.
To the extent Love Power Up receives or processes information, We may use it:
Love Power Up may disclose information that We actually possess in the following circumstances:
Because Love Power Up cannot access locally stored heights, ride plans, favorites, or preferences, We cannot disclose those items to third parties.
Local App information: Heights, ride plans, favorites, preferences, free-access information, and other local App data generally remain on Your device until changed, overwritten, or deleted with the App. Love Power Up cannot remotely access or delete this information.
Apple information: Apple retains purchase, App Store, analytics, diagnostics, and APNs information according to Apple’s policies and legal obligations. Love Power Up may retain aggregated App Store Connect reports and business records for as long as reasonably necessary for analytics, accounting, tax, fraud prevention, dispute resolution, and legal compliance.
Queue Times information: Queue Times controls the retention of network and request data it receives from direct API communications. Please consult the Queue Times Privacy Policy.
Support communications: We may retain emails and related records for as long as reasonably necessary to respond, troubleshoot, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
Legal retention: We may retain information for a longer period when required by law, legal process, tax or accounting requirements, fraud prevention, security, dispute resolution, or the establishment, exercise, or defense of legal claims.
You may manage the App’s locally stored information by changing Your selections or deleting the App. Because Love Power Up cannot access locally stored information, We cannot provide a server-side copy of it or delete it remotely.
You may manage notification permission through Your device settings. You may manage purchases and subscriptions through Your Apple App Store account settings and use Apple’s purchase-restoration features where available.
Depending on Your location and applicable law, You may have rights concerning Personal Data that Love Power Up actually possesses, including rights to request access, correction, deletion, restriction, portability, or objection, and to withdraw consent where processing is based on consent. These rights may be subject to legal exceptions and verification requirements.
To submit a privacy request concerning information held by Love Power Up, contact support@lovepowerup.com. Requests concerning information controlled by Apple or Queue Times should be directed to the applicable third party.
The App is offered through selected App Store storefronts worldwide, excluding South Korea. You may use the App while traveling, including while visiting South Korea, subject to availability and applicable law.
Information handled by Apple, Queue Times, email providers, professional advisers, or other service providers may be processed in countries other than the country where You live. Those countries may have different data-protection laws. Where required, We use or rely on appropriate legal mechanisms and safeguards for international transfers of Personal Data that Love Power Up controls.
Locally stored App information is protected primarily by Your device, operating system, passcode, biometric settings, backup settings, and other safeguards You choose to use. You are responsible for maintaining the security of Your device.
We use reasonable administrative, technical, and organizational measures to protect information that Love Power Up possesses. However, no method of internet transmission, electronic storage, or device security is completely secure, and We cannot guarantee absolute security.
The Services are intended only for users who are at least 18 years old. Love Power Up does not knowingly collect Personal Data directly from anyone under 18 through the App.
An adult may enter a child’s height or another person’s height for the App’s on-device ride-filtering function. That height remains on the device and is not transmitted to or accessible by Love Power Up. If You believe that Love Power Up has received Personal Data from a minor through a support email or another channel, please contact Us so that We can review the matter and take appropriate action.
The Services may contain information from, interactions with, or links to third-party services, apps, or websites, including Queue Times, Apple, official park resources, maps, directions, ticketing services, and attraction information. Love Power Up does not control the privacy practices of those third parties. Your use of a third-party service is governed by that party’s terms and privacy policy.
If You are located in the European Economic Area, Switzerland, or the United Kingdom, Love Power Up processes Personal Data that We actually receive only when We have a lawful basis. Depending on the context, the lawful basis may include performance of a contract, Our legitimate interests in operating and securing the Services, compliance with legal obligations, or Your consent.
You may have rights to request access, correction, deletion, restriction, objection, or portability of Your Personal Data and to withdraw consent at any time where processing is based on consent. You may also have the right to lodge a complaint with Your local data-protection authority.
Because ride plans, heights, favorites, and preferences are stored only on Your device and are not accessible by Love Power Up, requests to Us cannot retrieve or delete that local information. You can remove it by deleting the App and, where applicable, managing Your Apple backups.
To the extent applicable, California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know or access, correct, delete, and receive information about the collection, use, disclosure, sale, or sharing of Personal Data, subject to applicable exceptions.
Depending on how You interact with the Services, categories of information that Love Power Up or third parties may process can include identifiers such as an IP address or email address, internet or electronic network activity, commercial information concerning App Store purchases or subscriptions, device or diagnostics information, notification information, and customer-support communications. Love Power Up does not collect or access the locally stored ride plans, heights, favorites, or preferences described in this Policy.
Love Power Up does not sell Personal Data and does not share Personal Data for cross-context behavioral advertising. We do not discriminate against users for exercising applicable privacy rights.
To submit a verifiable California privacy request concerning information held by Love Power Up, email support@lovepowerup.com. We may need information reasonably necessary to verify Your identity and understand Your request. We will use verification information only for handling the request and will respond within the period required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in the Services, technology, third-party providers, legal requirements, or Our practices. We will post the updated Policy and revise the “Last updated” date above. Where required by applicable law, We will provide additional notice.
You should review this Privacy Policy periodically. If You do not agree with an updated Policy, stop using the Services.
If You have questions about this Privacy Policy or wish to submit a privacy request concerning information held by Love Power Up, contact Us at support@lovepowerup.com.